Effective Date: 2026-03-03
1. Introduction
Roman Transport (“Roman Transport,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you:
- Visit https://romantransport.ca (the “Website”)
- Request a quote
- Book moving services
- Communicate with us
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Website or services, you consent to the practices described in this Privacy Policy.
2. What Is Personal Information?
“Personal information” means information about an identifiable individual, including:
- Name
- Phone number
- Email address
- Home or business address
- Moving origin and destination
- Payment information
- Identification details (if required for service)
It does not include business contact information used solely for professional purposes.
3. Information We Collect
A. Information You Provide Directly
We may collect personal information when you:
- Request a quote
- Book a move
- Contact us by phone, email, or form
- Submit feedback or reviews
This may include:
- Full name
- Phone number
- Email address
- Pickup and delivery addresses
- Inventory details
- Access information (stairs, elevators, parking)
- Payment details
B. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
This information is typically collected using cookies and analytics tools.
4. How We Use Your Information
We use personal information to:
- Provide moving estimates
- Schedule and complete moving services
- Process payments
- Communicate regarding your booking
- Respond to inquiries
- Improve our Website and services
- Comply with legal and regulatory requirements
- Prevent fraud and enhance security
We do not sell personal information.
5. Consent
Under PIPEDA, we collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law.
Consent may be:
- Express (e.g., checking a box, signing a contract)
- Implied (e.g., providing contact details for a quote)
You may withdraw consent at any time, subject to legal or contractual restrictions.
6. How We Share Personal Information
We may share personal information with:
- Employees and subcontractors performing moving services
- Payment processors
- IT service providers (website hosting, CRM systems)
- Insurance providers (for claims)
- Legal authorities if required by law
All service providers are required to safeguard your information.
We do not sell or rent personal information to third parties.
7. Safeguards
We implement reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information, including:
- Secure servers
- Access controls
- Limited employee access
- Encrypted payment processing
No method of transmission over the Internet is completely secure.
8. Retention of Information
We retain personal information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Meet legal, accounting, and regulatory requirements
- Resolve disputes
9. Your Rights
Under PIPEDA, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal limitations)
To make a request, contact:
Privacy Officer
Roman Transport
Email: info@romantransport.ca
Phone: +1 416-824-6339
Address: Mississauga, Ontario, Canada
We will respond within the time required by law.
11. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Cross-Border Transfers
Some service providers (such as cloud hosting or payment processors) may store or process information outside of Canada. When this occurs, personal information may be subject to the laws of those jurisdictions.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Information
Roman Transport
Mississauga, Ontario, Canada
Email: info@romantransport.ca
Website: https://romantransport.ca